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OFFICE MANAGEMENT
BOTE 209
3 SH
Instructor
Mr. Russ Gagnon, 852-3463, not after 9 p.m.
Office Info
Minot Phone & Address: 800-777-0750 ext:4338 or 701-858-4338, Fax: 701-858-4232, Admin 159.
Textbook
Office Procedures for the 21
st
Century,
8
th
Ed., Burton and Shelton, 978-0-13-506389-7, Pearson
COURSE DESCRIPTION:
Introduction of office management concepts and technology, including office
facilities development, office systems, human relations, office ethics and etiquette, and various administrative
duties and responsibilities. However, I present this course as a capstone course relying on prior knowledge
from coursework in computer applications, business communications, human relations, and records
management. If you have not taken these classes or do not have the experience/knowledge from these areas,
please do not register for this course.
COURSE OBJECTIVES:
At the end of the course, the student will be able to:
Describe the changing workplace and develop effective communication skills for the environment
Effectively use telecommunications, computer, and records management technology
Succeed in the work environment by behaving ethically, controlling stress and anger, and managing time
Compose effective correspondence and develop verbal presentation skills
Handle travel, meetings, mail, correspondence, apply appropriate customer service techniques, banking and
accounting procedures
Plan and manage your career
DCB General Ed goals 1,2,3,4,6, 8, 9, and 10 apply throughout these objectives.
COURSE CONTENT:
This course reflects the changing work environment in the twenty-first century, which
includes a more diverse workforce, globalization of our economy, and different work patterns (telework being
one example) as a result of technological advances. Throughout the course, current technology, patterns of
work, and skills and abilities necessary to succeed in the ever-changing work environment are addressed. A
major emphasis is placed on soft skills because in a high-performance workplace, human factors strongly
impact the ability of organizations to succeed. The soft skills identified in Policy Statement No. 67 and by the
National Association of Colleges and Employers (NACE) in 2000 are stressed in these chapters:
Chapter 1—The Ever-Changing Office
Chapter 2—Developing Professional
skills
Chapter 3— Preparing for Employment
Chapter 4—Time Management
Chapter 5—Telecommunications
Chapter 6—Building Communication
Skills
Chapter 7—Processing Mail
Chapter 8—Records Management
Chapter 9—Banking and Accounting
Chapter 10—Scheduling Appointments
and Receiving Visitors
Chapter 11—Making Travel
Arrangements
Chapter 12— Planning Meetings and
Conferences
Chapter 13—Developing Effective Oral
Presentations
Chapter 14—Meeting Challanges
Chapter 15—Medical Office
Chapter 16—Legal Office
COURSE POLICIES:
1.
Missed Classes: Attendance is expected. Unannounced quizzes, tests, and class projects
can be made-up only when students are excused by the instructor prior to class.
You are responsible for the activities of each class period. If you know of a conflict
ahead of time, you are welcome to submit assignments early.