Fall 2019 Course Syllabi

BOTE 209 Office Management - Online Christy Jackson Fall 2019 Dakota College Bottineau Course Syllabus Keep this syllabus for reference throughout the semester Course Title: Office Management Instructor: Christy Jackson Course Prefix/Number: BOTE 209 Office: Online Class Location: Online Office Hours: Online. Arrange chat sessions with the instructor as needed. Lecture/Lab Schedule: Within the online course. Students are not required to attend any sessions on campus. Instructor Contact Information: Phone: 701-240-5866 ( EMERGENCY ONLY ) Email: Course messaging system. Credits: 3 Pre-/Co-requisites: None Course Description: This course is a study of office management concepts and technology, including office facilities development, office systems, human responsibilities. Relationship to Campus Theme: Technology: The Course focuses on knowledge and application of technology. Objective 1: Completes assignments using appropriate application software Skill: 1. Creates, edits, and formats a word processing document 2. Creates, edits, and formats a spreadsheet application 3. Creates, edits, and formats a slide show Goals/Objectives: Course Objectives It is expected that students will: • Demonstrate knowledge of the latest office management procedures. • Know what constitutes professional appearance. • Use proper techniques for managing issues of consumer relations and employee relations • Examine, recognize and use proper techniques in telephone communications. To exhibit the knowledge and capacity to conduct oneself with appropriate action within varying situations. • Understand how to organize an office environment for efficiency and ergonomics. • Be familiar with office supplies, office equipment and costs. • Demonstrate the ability to recognize problems, and analyze, synthesize and evaluate data necessary to solve that problem. • Understand concepts of business etiquette and protocol. • Demonstrate the ability to communicate effectively in varying media. • Develop an understanding of cultural differences in the business environment. • Apply the concepts presented in the course by completing assigned activities.